Refund & Return Policy

 

Mahi Fabric

At Mahi Fabric, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

1. Returns & Exchanges

We accept returns or exchanges only in the following cases:

• The product is damaged
• The product is defective
• The wrong item was delivered

We do not accept returns for reasons such as change of mind, size issues, or color preference.

2. Return Request Time

• Any return or exchange request must be raised within 24 to 48 hours of delivery.
• Requests made after this time will not be accepted.

To request a return, please contact us with clear photos or videos of the product.

3. Product Condition for Return

Returned items must be:

• Unused and unwashed
• In original condition
• With original tags and packaging

Products showing signs of use, washing, or damage after delivery will not be accepted.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Stitched or customized products
• Products bought on sale or discount (unless damaged)
• Inner wear or accessories (if any)

5. Return Approval

• Once we receive your request, our team will review it.
• If approved, we will share return instructions.
• If the request is not approved, we will inform you with the reason.

6. Refund Process

• After we receive and inspect the returned product, your refund will be processed.
• Refunds are issued to the original payment method only.
• It may take 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

7. Exchange Process

• Exchanges are subject to product availability.
• If the requested item is not available, a refund or store credit may be offered.

8. Shipping Charges for Returns

• If the return is due to our mistake (damaged, defective, or wrong product), return shipping will be covered by  Mahi Fabric. 
• In all other cases, shipping charges are non-refundable.

9. Order Cancellation

• Orders can be canceled before dispatch only.
• Once an order is shipped, cancellation is not possible.

10. Refund Delay or Issues

If you have not received your refund after the mentioned time:

• Please check with your bank first.
• Then contact us with your order details for assistance.